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Datacenter Outage 7/14/2022 – 11:55am est. We are working with Flexential to see when Internet will be restored.

We are no longer waiting for the Flexential Datacenter to fix their issues.  We are using a backup circuit we have for Disaster recovery.  Changing IPs and DNS.  Once done, we are calling all clients.

Datacenter Outage 7/14/2022 – 11:55am est.

We are working with Flexential to see when Internet will be restored.

 

 

UPDATES WILL BE POSTED HERE:

 

Flexential outage 7142022

7/14/2022 4:51pm

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We are no longer waiting for the Flexential Datacenter to fix their issues.  We are using a backup circuit we have for Disaster recovery.  Changing IPs and DNS.  Once done, we are calling all clients.

 

GiaSpace Team

7/14/2022 2:49pm

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The following update has been added to your Case. Please review to determine accuracy and/or if there are any action items for you to complete:

 

Latest Comment:

2022-07-14 14:40:53 EDT – Marat Kocharyan (Customer notes)

All,

 

As of 2:29 PM ET we continue to work with the Crown Castle for the network outage at the Fort Lauderdale facility. We have engaged our account representative and opened cases regarding the event. We haven’t received any additional information from Crown Castle at this point. We will communicate again in two hours and have spun down the bridge while we wait for more information from the Crown Castle.

 

Thank you,

Jeremy Jacobson

Service Support Supervisor

 

 

 

Original Case Information:

Short Description: Loss of Network Connectivity

Priority: High

Full Comments:

2022-07-14 14:40:53 EDT – Marat Kocharyan Customer notes

All,

As of 2:29 PM ET we continue to work with the Crown Castle for the network outage at the Fort Lauderdale facility. We have engaged our account representative and opened cases regarding the event. We haven’t received any additional information from Crown Castle at this point. We will communicate again in two hours and have spun down the bridge while we wait for more information from the Crown Castle.

Thank you,
Jeremy Jacobson
Service Support Supervisor

2022-07-14 13:51:59 EDT – Robert Giannini Customer notes

Caution: Email from outside Flexential

Guys you can’t keep your customers in the dark. We have a responsibility to our clients when they will be able to resume. The information regarding FLEXENTIAL’S issue here is not settling. Post a status page or social media or reddit or something that lets us know when & what. Something is better than nothing.

Latest Comment:
2022-07-14 13:41:25 EDT – Marat Kocharyan (Customer notes)
Hello Serdar,

We will communicate progress and updates by email through our Major Incident ticket INC3293708.

Thank you,
Flexential Service Support

2022-07-14 13:41:25 EDT – Marat Kocharyan Customer notes

Hello Serdar,

We will communicate progress and updates by email through our Major Incident ticket INC3293708.

Thank you,
Flexential Service Support

 

 

 

 

 

7/14/2022 2:41pm

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Failure to respond

7/14/2022 1:40pm

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Flexential Down Hard

7/14/2022 12:19pm

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GiaSpace IT Team

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