At GiaSpace, our helpdesk analyst Pat Bowen performs this role with distinction.
When you hire a managed IT services provider in Ford Lauderdale, you undoubtedly expect them to be there 24/7 for technical support and assistance. At GiaSpace, our helpdesk analyst Pat Bowen performs this role with distinction. As the go-to person for all support and assistance related to computer hardware, software, and systems, Pat is responsible for answering clients’ queries.
He also addresses user and system issues in a professional and timely manner. To ensure that our clients receive the IT support they deserve, Pat collaborates with the GiaSpace IT team. Often, his work sees him interact with computer and system users across the GiaSpace network, which is why he often collaborates with the IT department.
When clients hire us to provide managed IT services, Pat and his team at the helpdesk train users on basic computer and system functions. As we manage these clients’ IT services, Pat’s team proactively maintains daily system performance. As such, they’re involved in troubleshooting customer problems and following up on clients to ensure that the issues get resolved.
As clients’ first point of contact when they contact GiaSpace for technical support and assistance, every day in Pat’s life is different. His daily tasks vary depending on systems’ and users’ needs on a given day. One day, they could be planning updates, upgrades, and maintenance tasks, but something different on the following day. Even when planning the day’s activities, Pat knows too well that unexpected issues can arise at any time.
That said, Pat is always the first point of contact whenever our clients face software, hardware, or system issues. His team uses a ticketing system, so each member has various tickets to address besides their daily maintenance tasks. Although his role is primarily technical-based, Pat has developed excellent interpersonal skills and patience. He often uses these to put frustrated customers at ease.
As the helpdesk support analyst at GiaSpace, Pat knows he’s the go-to person whenever clients want solutions to unexpected problems. Besides collaborating with other teams within our organization, Pat takes ownership of each task to ensure clients’ needs get addressed promptly. Some of the competencies that set him apart include:
Despite the hectic nature of his job, Pat strives to create value for customers. Therefore, it’s no surprise that everyone who passes through his hands ends up satisfied with the quality of technical support and assistance offered to them. As such, Pat and his team play an essential role in preserving GiaSpace’s reputation as the go-to managed IT services provider in Fort Lauderdale.
GiaSpace is Fort Lauderdale’s premier managed IT services company. We provide a range of enterprise-level IT services to small and medium enterprises, professional services firms, medical practices, and other businesses. Our services include network audits, IT support, disaster recovery, VoIP services, and network consulting. GiaSpace was founded in 2005 as an all-inclusive IT and security services provider focusing on bringing enterprise-level IT services to SMBs.
As the go-to tech experts in Fort Lauderdale, we’re here to put your technology frustrations to an end. We provide cutting-edge, innovative, and cost-effective technology solutions to businesses, non-profits, government agencies, and other organizations in the Miami Metropolitan area. As the ultimate tech experts, we offer solutions that protect and grow your business.
At GiaSpace, we fully understand that your organization needs to stay functional 24/7. We also know that emergencies requiring technical support can happen at any time. For this reason, we provide real-time IT support services with quick response times. We don’t want technical disruptions to affect your operations or bottom line. As such, as soon as you report a technical problem, we’ll get down to work and fix it promptly.
Our clients enjoy 24/7 access to a helpdesk managed by experienced IT support technicians led by Pat Bowen. These experts are trained, skilled, and equipped to handle all emergencies that may arise at your organization. Similarly, they have the expertise to troubleshoot your technical issue and advise you on the best course of action.
Over the years, our helpdesk has built an enviable reputation for providing quick and cost-effective troubleshooting and resolutions. Typically, we address clients’ technical issues within an hour because we want to keep your business running at all times.
When handling clients’ technical issues, our helpdesk priorities communication. For this reason, you’ll never be left in the dark as we handle the issue. The GiaSpace helpdesk will keep in touch after resolving your tech problem to verify that your problem has been identified and fully resolved.
Some of the industry-leading managed IT services we provide in Southern Florida include:
IT Service Desk
Don’t have an in-house IT support team? Don’t worry, because we’ve got you covered. GiaSpace provides 24/7 support, including a helpdesk dedicated to identifying your problems and reliable solutions. So, stop waiting for too long for an IT support team to address your issues and have your problems resolved promptly by the GiaSpace team. We’re here to support your business with a convenient and proactive IT helpdesk.
Infrastructure Management, Maintenance, and Monitoring
Modern businesses face a growing risk of cyber-attacks. Sadly, few have the resources to put the necessary network security solutions in place. Don’t worry about deploying an in-house IT security team because GiaSpace is there to help. Our infrastructure management, maintenance, and monitoring services include workstation protection and server monitoring.
When you outsource your company’s network security to us, we’ll manage your firewalls and implement the necessary security measures. We also provide backup and disaster recovery services because we understand just how essential business continuity is in the event of a disaster.
More companies are migrating to the cloud. Even so, you still need offsite and onside file backup to secure your most critical data. A single ransomware or malware infection can cost your organization thousands of dollars, not to mention your reputation.
We serve dozens of clients throughout Southern Florida. For this reason, we may not be able to visit each of them in person when technical issues arise. This doesn’t mean we won’t be there to resolve your technical issues. Our helpdesk team is empowered with remote access capabilities to remotely troubleshoot your problems. This goes a long way in saving time and logistics costs.
IT Technical Support
Besides our helpdesk, we also provide IT support to our clients. Our IT tech agents are there 24/7 to provide a turnkey resolution experience. This includes identifying your technical issue, providing an effective solution, and following through to ensure no further problems arise afterward.
Thanks to our expertise and longevity in the managed IT services industry, we can provide your organization with a virtual CIO whenever you need one or want assistance with an IT project. Through our strategic consulting services, we’ve helped tens of clients avoid making significant tech investments that would have been obsolete within a few years. In this regard, we allow your organization to leverage our experience and make investments that stand the test of time.
Network Installation and VoIP Setup
Cybersecurity should be a key priority for every business. For this reason, customers who outsource their IT services are guaranteed 24/7 IT support. GiaSpace has the expertise to protect your organization from malicious attacks, helping to keep crucial company and customer data safe from threat actors.
We also keep your organization protected with our Internet monitoring and filtering solutions. In line with this, we help you monitor how your network is being used, helping to increase safety and productivity. On request, we’ll train your team on cybersecurity best practices.
GiaSpace is a Unique managed IT company led by friendly, skilled, and highly experienced individuals dedicated to helping your business grow. Our team is well-versed in multiple technology disciplines. They know how to leverage technology to help businesses grow. We want you to leverage our expertise and make effective investments pertinent to your company’s growth.
At GiaSpace, we pride ourselves on being the number one managed IT services company in Fort Lauderdale. Choosing us to be your IT service providers comes with the following benefits:
We don’t provide technologies but solutions that work efficiently and reliably while meeting your organizational objectives. Contact us to learn more about our managed IT services.