The Idea
When I was growing up, I was always into electronics and seeing how they work or modify them in a way that would be unique, but functional. I went to Votech school for electronics in 11th grade and studied how circuits and components work. Before that formal education, it was connecting and burning, to only learn how to never do that again. We did not have computers in our home and the only thing I could work on was VCRs, Car Stereos, TVs and misc. electronic toys.
After graduating High School, I got a job working at Hauppauge Computer Works on Long Island. That is where I learned how to put together computer systems (windows 3.11) and test electronic tv boards. Around this time the Internet was very new and my untiring searching and learning began. I believe I have learned more off of the Internet than in all the traditional schooling. I moved on from there to work odd-end jobs until my big break happened when I decided to move to California to work in Silicon Valley (big dreamer). I planned to leave NY and go all the way to South Florida to say goodbye to my dad before trucking my GMC Vandura across the country. Well, that did not go as planned since I damaged the catalytic converter underneath my truck and now my Van sounded like the 7 am Express Train. I made a couple of phone calls to see who in NY knew anyone in South Florida for a job.
Happened to work out perfectly because my lead was at a Call Center for Gateway Computers. I stayed there for 3 months pounding the phones to get 1 bonus check after another. They paid bonuses on how long you were available for calls and besides running to the bathroom when needed I was plugged in all day on our 12-hour shifts eating yogurt and water so I would not crunch in the callers’ ears. Since I felt unchallenged, I applied to a couple of jobs from the newspaper. I got a call back from a company called Inacom who was looking for a field engineer.
I did everything I could to push out the interview because after just finishing a 40-hour shift in 4 days, I wanted a day off. The interviewer was so over accommodating and just told me to swing by when I could. I did not take the day off as planned and I went to the interview to walk out 1.5 hours later with the job and starting on my day off today.
The Turning Point
Inacom was the building block for GiaSpace as we were working with the top enterprise companies and the latest technology. The Y2K bug was a thing and we had more installs and upgrades to last for a couple of years. Inacom went bankrupt but my Manager at the time had connections at Compaq Computer Corp and he hooked me up big time. I was now working for a big-name company that gave us company cars, cell phones, and plenty of overtime. This was good for the next 3 years until the HP merger. Once the merger was complete the slashing started and the same company that was so promising became depressing. All the benefits were drying up and the cuts were coming.
I had the chance on Nov 5, 2005, to say goodbye to HP and work for no one else but the clients I had picked over the years under GiaSpace. We worked from our home and had very little technology at the time to do remote support, so most of my calls were onsite no matter how far they were. Over the years we built GiaSpace and secured office space to hire other technicians. My contacts over the years I had made assisted in our growth by referring clients to us (Thank you).
The Solution
Today 16 years later and on the tail end of the Covid Crisis, we are stronger than ever, and the people that work at GiaSpace have all been hand-picked by the owner. We are a tight group with one mission to give the best client experience we can. We have created systems to serve our clients and adapt to their workflows. I believe this perfect formula is what has allowed us to survive in unknown and competitive times.
Robert Giannini – CEO
GiaSpace Mission Statement
At GiaSpace, our mission is to provide exceptional IT services with a focus on FAST FRIENDLY FIRST TIME FIX. We are committed to understanding and adapting to each client’s unique workflows and culture, ensuring every interaction adds value and strengthens relationships. We aim to be the trusted IT partner that businesses can rely on for seamless support, innovative solutions, and a commitment to excellence.
GiaSpace Vision Statement
Our vision is to be the leading Managed Services Provider renowned for delivering exceptional client experiences and fostering long-lasting relationships. We strive to create an environment where our team is empowered to grow and innovate, and our clients receive unparalleled support tailored to their needs. By maintaining our focus on client satisfaction, continuous improvement, and a collaborative culture, we aim to set the standard for excellence in the IT industry.
Core Values (The GiaSpace Way)
- Client-Centric Service: We prioritize understanding our clients’ unique needs and workflows, delivering customized solutions that integrate seamlessly with their business processes.
- Integrity and Transparency: We conduct our business with the highest level of honesty and openness, building trust with our clients through clear communication and ethical practices.
- Continuous Improvement: We are committed to learning and evolving to stay at the forefront of the industry, ensuring we provide innovative and effective solutions.
- Team Collaboration and Respect: We foster a supportive and inclusive work environment where every team member is valued and encouraged to contribute to their fullest potential.
- First-Time Fix Excellence: We are dedicated to resolving issues promptly and efficiently, minimizing downtime and maximizing productivity for our clients.
Commitment to Clients and Employees
GiaSpace is committed to fostering a culture of excellence, where every team member and client is treated with respect and consideration. We believe that our success is rooted in the trust we build with our clients and the collaborative spirit of our team. Our goal is to attract and retain clients and employees who share our dedication to service, integrity, and continuous growth, ensuring a prosperous future for all.
By embracing “The GiaSpace Way,” we ensure that every interaction, whether internal or external, reflects our commitment to exceptional service, ethical practices, and a relentless pursuit of excellence.
