Frequently Asked Questions
How quickly can GiaSpace respond to IT emergencies?
GiaSpace provides rapid response times for critical IT issues. Our 24/7 monitoring systems detect problems immediately, and our technical team begins resolution within 15 minutes. For on-site support in Gainesville, Jacksonville, Tampa, Orlando, Miami, and Fort Lauderdale, we maintain local presence for faster response times.
What areas does GiaSpace serve in Florida?
GiaSpace serves businesses throughout Florida with primary focus on Gainesville, Miami, Orlando, Fort Lauderdale, and surrounding areas. Our local presence enables personalized service and rapid response times while our statewide capabilities ensure comprehensive support for multi-location businesses.
What is included in GiaSpace managed IT services?
Our managed IT services are inclusive and include 24/7 network monitoring, proactive maintenance, cybersecurity protection, help desk support, backup and disaster recovery, and strategic technology planning. Services are customized based on business requirements and include regular reporting and performance optimization.
How does GiaSpace ensure cybersecurity protection?
Our cybersecurity approach implements multi-layered protection, including advanced threat detection, endpoint protection, network security, user awareness training, and incident response planning. We continuously monitor for threats and maintain compliance with industry regulations including HIPAA, NIST, CMMC, FDA and PCI DSS.