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Setting up an IT department in-house can be a challenging endeavor. An IT department requires considerable investment in software, hardware, and computer networks that will enable you to track and manage your business operations. Not to mention that you’ll have to hire IT staff to maintain your infrastructure.
As you can imagine, this can end up being a huge expense, one that SMBs (small and medium-sized businesses) may not be able to afford. However, even if you have the budget to implement an in-house IT department, outsourcing IT services may be the better option. In this post, we’ll look at the benefits that South Florida organizations can get when they outsource their IT department.
Are you looking for that competitive edge that’s crucial in today’s market? Here are the top 9 reasons why businesses need to outsource their IT department:
1. Reduction and Control of Operating Costs
One of the common misconceptions that most business owners have is that outsourced services are more expensive than keeping an in-house team. That can’t be any further from the truth. One of the perks of outsourcing IT services is that it is cost-friendly.
When you handle your IT processes in-house, you risk overlooking certain expenses. In the long run, such expenses can impact your accounts negatively. You’ll need to cater for expenses such as training, salaries, health insurance, employment taxes, retirement plans, etc. By outsourcing, you’ll pay a monthly flat rate for all your business’s IT needs.
2. Improved Focus on Core Business Goals
Managing business-related processes is challenging enough. The last thing you want your in-house IT team to do is to deal with recurrent technical failures, given that they can disorient them and derail your business from attaining its goals.
Outsourcing IT takes away the pressure from your in-house IT staff. As such, they can focus on core business objectives without having to worry about technical issues in the IT department.
3. Stay Up to Date With the Latest Technologies
In the past, internal staff could handle most IT tasks. Nonetheless, technology is becoming more complex every other day. Businesses that implement in-house IT departments find it challenging to stay updated with all the latest IT solutions. Not only will you require that your staff be plugged into the world of IT, but implementing and upgrading new technology can be expensive.
When you outsource your IT, your provider will have access to all the latest IT infrastructure and the expertise and experience needed to recommend the most efficient solutions for your business. Therefore, you can integrate all the hottest technology into your business and gain a competitive edge.
4. Improved Security and Compliance
Cybersecurity threats have increased significantly over the past decade. This is a worrying trend, given how businesses are reliant on technology. The fact with outsourcing is that your business will enjoy enhanced security.
Some of the major components of IT include data recovery and backup, compliance, network security, and more. That said, whereas an in-house IT department may have security knowledge and experience, it may be limited to certain components and industries. Additionally, putting your security and compliance in the hands of a single individual or small team comes with high risks in the event of relationship-related complications.
When you choose an outsourced IT provider to manage your security and compliance, you’ll not only get the benefit of increased experience and expertise related to security measures and compliance in your industry, but you’ll also get the benefit of partnering with a company whose business core goal is ensuring that they offer high-quality compliance and security services.
5. Round the Clock Monitoring
Tech infrastructure is highly susceptible to downtimes and failures. Most often, in-house teams are unable to offer round-the-clock support. On a similar note, having an in-house team that offers 24/7 system monitoring is expensive.
The best part about outsourcing IT services is that you can enjoy unparalleled reliability at all times. Most managed service providers (MSPs) have teams that oversee operations in real-time. Because of this, they can detect and resolve issues as they occur. When you have an IT team on call, your business won’t incur the cost of a recurrent operational breakdown.
6. Benefit From Expert Advice
Most MSPs have been in business for a long time and therefore have extensive experience in many aspects of managing an IT department. Most businesses opt for rookies when hiring staff to fill IT department positions. This is because they demand lower wages compared to their experienced counterparts. The downside of this is that they are not as experienced.
What makes MSPs the ideal choice is that they have adequate experience dealing with various IT processes. This makes it easier for them to advise you on most matters pertaining to your IT department. As opposed to hiring inexperienced IT staff, you’ll benefit from the vast experience that MSPs personnel bring to the table. Remember, most of these companies have multiple experts experienced in hardware, software, technical support, networks & servers, among other IT processes.
7. Ability to Scale Services Easily
As a business manager or owner, you understand the challenges that come with trying to recruit the perfect people for the job. As your business grows, so do your IT needs. So, should you hire an IT team that will support your business through the foreseeable future, or should you hire only the staff that you require currently and expect to add additional experience down the road when your business expands?
Outsourcing IT can help better bridge the gap between where your business is at the moment and where you hope to go. When you outsource IT services, your package will include all the experts you need at a fraction of the cost of hiring a similar team on a full-time basis in-house. Additionally, your outsourced IT team can scale up with you, adding services and support as your business grows.
8. Levelling the Playing Field
Most small businesses can’t afford to match the in-house IT support that larger businesses maintain. When small companies outsource IT services, they gain access to the same level of expertise and technology that large companies enjoy. An independent MSP can provide a cost structure and economy of scale that can give your business a competitive edge.
9. Quickly Implement New Projects
A quality outsourced IT service company will have the resources needed to implement new projects right away. Handling the same project in-house might involve extended periods of hiring the right people, training them, and providing them with the requisite support. For most project implementations, a proven IT services company will bring a wealth of experience from the start, thereby saving you time and money.
Here are some of the things you need to consider when outsourcing IT services:
1. Technology and Resources
Resources and technology are two considerations you should factor in when you choose to outsource. Remember to ask your vendor about the technologies and tools they’ll use on your projects and how capable they are at handling all your IT needs. Ideally, the vendor should have the latest technology and experienced IT personnel.
We have already established that outsourcing IT services helps you cut the cost of your IT budget. With that in mind, you’ll get several vendors offering their services at a competitive price. You should, however, not go for the cheapest. Instead, compare and determine the value you can get from each vendor. For example, some MSPs will offer customer support at no extra cost. Remember that while price is an important factor, it shouldn’t be the only factor that guides your decision to zero in on a vendor.
3. Ability to Meet Deadlines
When outsourcing IT services, timelines are just as important as pricing. For example, if a vendor fails to meet a deadline, it can negatively impact your business processes. That alone should make you think twice about hiring them despite them offering friendly prices.
You should ensure that the vendor meets the quality and timelines agreed upon. One way of doing this is by making inquiries beforehand. If you find that a vendor has problems meeting deadlines, steer away from hiring them.
Communication is a vital component, whether you’re working with an offshore or onshore team. Your vendor should be able to handle queries and provide replies promptly. Their communication skills need to be spot on. This will ensure that you can address any issues that may arise and give you an account of what the issues were in a way that you easily understand.
5. The Service Level Agreement
Service level agreement (SLA) is one of the most vital documents when outsourcing partnerships. Make it a point to ensure that every detail is written clearly when creating the document. This will help you avoid any form of ambiguity or confusion, especially when it comes to the quality of service you’ll be getting.
6. Minimal Supervision
Ensure that you choose a responsible vendor who’ll be in charge of all projects such that you only need to supervise them minimally. This will give you more time to focus on your core business functionalities.
Are you looking to streamline the IT process of your South Florida organization? GIASPACE is the go-to provider. We offer a wide range of managed IT services, including 24/7/365 monitoring and protection, cloud management, computer network installation, data backup management, cybersecurity, disaster recovery, and more. Contact us today to get started.